REMINDERS

Turn on Lights and Music

Ensure the salon is well-lit and has a welcoming atmosphere.

Bathroom Check

Ensure bathroom is tidy and stocked with toilet paper, paper towels and soap for customers

Refreshments

Ensure water and coffee are ready and available for customers.

Check Appointment Schedule & Update CosmoPro

Review the day's schedule and respond to any unanswered messages on CosmoPro for: Oaselle, Nicole & Katerina

Check In Customers

Greet Customers ENTHUSIASTICALLY - Offer water or coffee along with a warm greeting to each customer upon arrival.

• Verify appointment details (update status in Vagaro.

• Notify Stylist or technician that customer has arrived

• Have customer fill-out New Client Registration Form

Answer All Phone Calls, Emails and Texts

Always call outbound calls using CosmoPro and Respond to all inquiries

• Your personality tone should sound fun and delightful

• Alway answer the phone saying these words : Thank you for calling Oaselle Salon this is [your name] how can I help you?

• If you have questions regarding a customer please reachout to manager Stephen or Dhayana

• You should always be closing customers to book appointments, your job is sales DON'T FORGET

Walk-ins

Handle walk-in customers promptly, check availability, and schedule if possible.

• Remember always be closing appointments

Update CosmoPro Daily

Ensure first & last names, emails and phone numbers in CosmoPro are updated

• Check conversations in CosmoPro, respond to them, and mark as read once taken care of.

• If you have questions about a customer please star them until that question is answered

Coffee, Dishes and Towels

Please be sure to remain attentive throughout the day for these items:

• If dishes need attention, please help out and clean them and put them away.

• If towels or smogs need to be washed or fold please help

• Make coffee when needed

Bathroom and Front area Cleanliness

Be sure that the guest restroom stays clean and spotless always. Please do the following:

• Bathroom: Clean toilet, mirror, floor and sink. Anytrash remains in trash. Refill paper towel holder as needed

• Dust and clean products and shelves

• Dust and clean frontdesk

• Wipe floor, dust windowsills and keep a tiny front area always.

• Windex windows if needed in front door.

Tidy Front Desk, and Clean Bathroom

• Clean surfaces, wipe down screens with cloth and ensure the area is clutter-free. Ensure the bathroom is clean, stocked, and presentable.

Sign Off of Software

• Make sure to sign off of Vagaro and CosmoPro.

Review Next Day’s Schedule

• Prepare for the next day by reviewing appointments and any special notes.

Clock Out

• End the day by checking in with Stephen via phone call and then clock out

Booking Appointments

When booking appointments be sure to collect the following information

• Enter in Vagaro: First & Last Name, Phone number and (credit card info for new clients)

• Update customer info within CosmoPro

• Send a text confirmation through CosmoPro titled Booking Confirmation

Processing Checkouts

Ensure smooth and efficient checkouts.

• Double check with hairstylist to make sure you have the right dollar amount

• Encourage customers to book their next appointment.

• Promote and sell salon products to customers.

Nicole's Clients 🫡 Guidelines for booking and cashing out

Booking times:

- 1 Hour for haircuts 

- 1 Hour for full balayages and highlights 

- 30 min for single 

- 30 min for partial/ mini 

- 30 min men’s haircut

- 2 Hours for Brazilian blow out 

- 1 Hour for tape in application but if they are taking out and moving up my assistants take out for the first 30 min while I’m with another client and then I need the hour block to install 

- 2 Hours k tip for extensions 

- 4 Hours take out ktip and move up (the first two hours my assistants are removing so I can be with client then but need two hours after free to install.)

Please do all confirmation calls the day before if the client has not yet confirmed.

IF A CLIENT WANTS A COLOR/HIGHLIGHT AND A HAIRCUT OR BLOW OUT THEN WE ONLY BOOK THEM FOR THE COLOR SERVICE. This goes the same for if it’s a color and toner, we only book them for the color. 

WHEN CASHING OUT CLIENTS:

- Please do not cash anyone out unless they are written down on my client sheet.

STEPS TO FOLLOW AT CASH OUT 

1. Ask clients how their service was

2. BEFORE they cash out say “it looks like Nicole wants to see you back in 5 weeks, that would be this day and this time, does that work for you?) WE NEVER ASK THEM IF THEY WANT TO MAKE THEOR NEXT APPOINTMENT. We are telling them that I recommended the time that I wrote on the sheet and when that time is to see if that works for them.

3. THEN you can cash the client out, at this time please ask them if they needed any products or product recommendations before the end of the cash out. 

4. Nicole sets products up front for her clients after she recommends them so you can show the client the product and say “this is what Nicole recommended for you today, would you like to take it home with you?”

5. If the client seems very happy and satisfied at the end please ask them to give us a google review and that it means a lot to our business if they are happy and could give us a 5 star. ⭐️

Update Inventory

Keep track of product inventory and notify management of low stock.

When new product arrives, double check that shipment matches invoice list and update Vagaro with new product.

Maintain Professional Appearance

Dress appropriately and maintain a polished & professional demeanor.

Prioritize customer service and ensure every guest has a pleasant experience.

Communicate effectively with salon Formosi Team to ensure smooth operations.